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- ProMedical has become a tier one supplier to Mid Staffordshire NHS Foundation Trust. This accreditation will ensure......Read more
- ProMedical is delighted to announce a new 2012 sponsorship agreement with London Skolars. ProMedical will sponsor the......Read more
- ProMedical is pleased to announce that we have become preferred suppliers for the Southern Health and Social Care Trust. We......Read more
Quality and Compliance
We strictly adhere to the following checks and regulations set out by the NHS Employers and The Department of Health:
For full details, please refer to the following guide which offers a summary for NHS organisations of the legal and mandated pre-employment checks required as outlined in the NHS Employment Check Standards.
As set out in the above document, you can rest assured that ProMedical is continually updating its compliance procedures and training our team to ensure you receive suitable candidates that comply to all legislation.
Complaints Policy & Procedure
We are committed to ensuring that all our clients receive the best possible service. However, we recognise that occasionally our customers may experience difficulties. We also recognise that complaints are a valuable form of feedback on our service delivery. We use this feedback to identify the root causes of complaints and to ensure that improvements are made to our processes for the benefit of both our customers and ourselves.
If you have a complaint, please address it to Customer Relations at our address.
We will then:
- Record your complaint in our central register within a day of having received it.
- Within 2 working days send you a letter acknowledging your complaint asking you, if appropriate, for further details. We will also let you know the name of the person who will be dealing with your complaint.
- We will acknowledge any further correspondence received from you within 2 working days of receipt.
- Start to investigate your complaint. This will normally involve the following steps:
b) We will then respond to your complaint within 10 working days from receipt of your original complaint.
c) We will phone you 2 days after writing to you to see if you are satisfied with our response.
- If you are not satisfied with the outcome of your complaint we will, within 5 working days of phoning you, invite you to meet us and our consultant to discuss and hopefully resolve the matter.
- Within 2 days of the meeting we will write to you to confirm what took place and any solutions agreed with you.
- If you do not want to meet and are still not satisfied you can write to us again so that the complaint can be reviewed by a director of the company. He/she will review the decision and respond to you within 10 working days confirming our final position on your complaint and explaining our reasons.
- If you are still not satisfied, you can contact the Employment Agencies Standards Inspectorate at the Department of Business, Innovation and Skills (BIS) or the REC, the industry trade association, of which we are a member, by writing to the Professional Standards Team, REC, 15 Welbeck Street, London W1G 9XT.
If we have to change any of the timescales above we will let you know and explain why.
