{"id":55624,"date":"2025-10-10T13:39:57","date_gmt":"2025-10-10T12:39:57","guid":{"rendered":"https:\/\/www.promedical.co.uk\/?page_id=55624"},"modified":"2025-10-13T15:26:09","modified_gmt":"2025-10-13T14:26:09","slug":"quality-assurance-clinical-governance-policy","status":"publish","type":"page","link":"https:\/\/www.promedical.co.uk\/policies\/quality-assurance-clinical-governance-policy\/","title":{"rendered":"Quality Assurance &#038; Clinical Governance Policy"},"content":{"rendered":"\r\n<h1>Quality Assurance &amp; Clinical Governance Policy<\/h1>\r\n<h3>Our commitment<\/h3>\r\n<p>ProMedical Personnel Ltd (&#8220;ProMedical&#8221;, &#8220;we&#8221;, &#8220;our&#8221;, &#8220;us&#8221;) is committed to delivering the highest standards of service quality, patient safety, and professional integrity.\u00a0<\/p>\r\n<p>Our Quality Assurance and Clinical Governance Framework ensures we:\u00a0<\/p>\r\n<ul>\r\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">Consistently meet or exceed client, patient, and regulatory expectations.\u00a0<\/li>\r\n<\/ul>\r\n<ul>\r\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\">Embed a culture of continuous improvement and evidence-based practice.\u00a0<\/li>\r\n<\/ul>\r\n<ul>\r\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\">Comply with all relevant laws, Professional Registration Bodies and NHS standards.\u00a0<\/li>\r\n<\/ul>\r\n<h3>Scope<\/h3>\r\n<p>This policy applies to all ProMedical staff, contractors, clinical teams, and partner organisations delivering services on our behalf &#8211; across NHS, independent sector, and government contracts.\u00a0<\/p>\r\n<h3>Our quality principles<\/h3>\r\n<p>We will:\u00a0<\/p>\r\n<ul>\r\n<li><b>Patient Safety First<\/b> &#8211; ensuring all clinical and non-clinical services protect those we serve.\u00a0<\/li>\r\n<li><b>Evidence-Based Practice<\/b> &#8211; decisions and processes are informed by current best practice and clinical guidelines.\u00a0<\/li>\r\n<li><b>Continuous Improvement<\/b> &#8211; identifying and acting on opportunities to enhance quality and efficiency.\u00a0<\/li>\r\n<li><b>Accountability and Transparency<\/b> &#8211; clear lines of responsibility and open communication.\u00a0<\/li>\r\n<li><b>Engagement and Feedback<\/b> &#8211; listening to patients, clients, and staff to drive service improvements.\u00a0<\/li>\r\n<\/ul>\r\n<h3>Clinical governance pillars<\/h3>\r\n<p>Our framework follows the seven pillars of clinical governance recognised in UK healthcare:\u00a0<\/p>\r\n<ul>\r\n<li><b>Clinical Effectiveness<\/b> &#8211; ensuring services are based on the best available evidence.\u00a0<\/li>\r\n<li><b>Risk Management<\/b> &#8211; proactive identification and mitigation of clinical and operational risks.\u00a0<\/li>\r\n<li><b>Patient and Public Involvement<\/b> &#8211; incorporating patient and client feedback into decision-making.\u00a0<\/li>\r\n<li><b>Audit<\/b> &#8211; regular review of processes, outcomes, and compliance.\u00a0<\/li>\r\n<li><b>Education and Training<\/b> &#8211; supporting staff to maintain competence and develop professionally.\u00a0<\/li>\r\n<li><b>Information Management<\/b> &#8211; maintaining accurate, secure, and accessible records.\u00a0<\/li>\r\n<li><b>Staff Management<\/b> &#8211; recruiting, supporting, and appraising staff to uphold high standards.\u00a0<\/li>\r\n<\/ul>\r\n<h3>How we ensure quality<\/h3>\r\n<ul>\r\n<li><b>Quality Management System (QMS)<\/b> &#8211; a structured framework across all functions, aligned with <b>ISO 9001 principles<\/b>.\u00a0<\/li>\r\n<li><b>Regular Audits<\/b> &#8211; internal and external audits to assess compliance and effectiveness.\u00a0<\/li>\r\n<li><b>Measurable Objectives<\/b> &#8211; setting and tracking key performance indicators (KPIs) to monitor quality and safety.\u00a0<\/li>\r\n<li><b>Feedback Loops<\/b> &#8211; using surveys, complaints, and client meetings to inform improvements.\u00a0<\/li>\r\n<li><b>Risk Registers<\/b> &#8211; maintained at service and organisational level to manage safety and quality risks.<\/li>\r\n<\/ul>\r\n<h3>Roles and responsibilities<\/h3>\r\n<ul>\r\n<li><b>Board of Directors<\/b> &#8211; ultimate accountability for quality and governance.\u00a0<\/li>\r\n<li><b>Senior Leadership Team<\/b> &#8211; sets quality strategy, allocates resources, and reviews performance.\u00a0<\/li>\r\n<li><b>Clinical Governance Lead<\/b> &#8211; oversees clinical risk management, patient safety, and compliance with clinical standards.\u00a0<\/li>\r\n<li><b>All Staff<\/b> &#8211; responsible for working to our quality standards and raising improvement suggestions.\u00a0<\/li>\r\n<\/ul>\r\n<h3>Continuous improvement<\/h3>\r\n<p>We embed continuous improvement by:\u00a0<\/p>\r\n<ul>\r\n<li>Analysing performance data and audit findings.\u00a0<\/li>\r\n<li>Implementing corrective and preventive actions.\u00a0<\/li>\r\n<li>Sharing learning from incidents and best practice examples.\u00a0<\/li>\r\n<li>Encouraging innovation to enhance service delivery.<\/li>\r\n<\/ul>\r\n<h3>Compliance<\/h3>\r\n<p>We comply with:\u00a0<\/p>\r\n<ul>\r\n<li>NHSE and Framework requirements.\u00a0<\/li>\r\n<li>Data protection and confidentiality laws (UK GDPR).\u00a0<\/li>\r\n<li>Applicable professional standards (e.g., GMC, NMC codes).<\/li>\r\n<\/ul>\r\n<h3>Review and reporting<\/h3>\r\n<ul>\r\n<li>This policy is reviewed annually or from time to time if there are significant changes to legislation, NHS requirements, or our services.<\/li>\r\n<li>Quarterly quality and governance reports are presented to the Board.<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p><em><strong>Last reviewed: 29\/08\/2025<\/strong><\/em><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Quality Assurance &amp; Clinical Governance Policy Our commitment ProMedical Personnel Ltd (&#8220;ProMedical&#8221;, &#8220;we&#8221;, &#8220;our&#8221;, &#8220;us&#8221;) is committed to delivering the highest standards of service quality, patient safety, and professional integrity.\u00a0 Our Quality Assurance and Clinical Governance Framework ensures we:\u00a0 Consistently meet or exceed client, patient, and regulatory expectations.\u00a0 Embed a culture of continuous improvement and&hellip;<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":4852,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","footnotes":""},"class_list":["post-55624","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.promedical.co.uk\/af-api\/wp\/v2\/pages\/55624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.promedical.co.uk\/af-api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.promedical.co.uk\/af-api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.promedical.co.uk\/af-api\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.promedical.co.uk\/af-api\/wp\/v2\/comments?post=55624"}],"version-history":[{"count":7,"href":"https:\/\/www.promedical.co.uk\/af-api\/wp\/v2\/pages\/55624\/revisions"}],"predecessor-version":[{"id":55737,"href":"https:\/\/www.promedical.co.uk\/af-api\/wp\/v2\/pages\/55624\/revisions\/55737"}],"up":[{"embeddable":true,"href":"https:\/\/www.promedical.co.uk\/af-api\/wp\/v2\/pages\/4852"}],"wp:attachment":[{"href":"https:\/\/www.promedical.co.uk\/af-api\/wp\/v2\/media?parent=55624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}