Quality Assurance & Clinical Governance Policy

Our commitment

ProMedical Personnel Ltd (“ProMedical”, “we”, “our”, “us”) is committed to delivering the highest standards of service quality, patient safety, and professional integrity. 

Our Quality Assurance and Clinical Governance Framework ensures we: 

  • Consistently meet or exceed client, patient, and regulatory expectations. 
  • Embed a culture of continuous improvement and evidence-based practice. 
  • Comply with all relevant laws, Professional Registration Bodies and NHS standards. 

Scope

This policy applies to all ProMedical staff, contractors, clinical teams, and partner organisations delivering services on our behalf — across NHS, independent sector, and government contracts. 

Our quality principles

We will: 

  • Patient Safety First – ensuring all clinical and non-clinical services protect those we serve. 
  • Evidence-Based Practice – decisions and processes are informed by current best practice and clinical guidelines. 
  • Continuous Improvement – identifying and acting on opportunities to enhance quality and efficiency. 
  • Accountability and Transparency – clear lines of responsibility and open communication. 
  • Engagement and Feedback – listening to patients, clients, and staff to drive service improvements. 

Clinical governance pillars

Our framework follows the seven pillars of clinical governance recognised in UK healthcare: 

  • Clinical Effectiveness – ensuring services are based on the best available evidence. 
  • Risk Management – proactive identification and mitigation of clinical and operational risks. 
  • Patient and Public Involvement – incorporating patient and client feedback into decision-making. 
  • Audit – regular review of processes, outcomes, and compliance. 
  • Education and Training – supporting staff to maintain competence and develop professionally. 
  • Information Management – maintaining accurate, secure, and accessible records. 
  • Staff Management – recruiting, supporting, and appraising staff to uphold high standards. 

How we ensure quality

  • Quality Management System (QMS) – a structured framework across all functions, aligned with ISO 9001 principles. 
  • Regular Audits – internal and external audits to assess compliance and effectiveness. 
  • Measurable Objectives – setting and tracking key performance indicators (KPIs) to monitor quality and safety. 
  • Feedback Loops – using surveys, complaints, and client meetings to inform improvements. 
  • Risk Registers – maintained at service and organisational level to manage safety and quality risks.

Roles and responsibilities

  • Board of Directors – ultimate accountability for quality and governance. 
  • Senior Leadership Team – sets quality strategy, allocates resources, and reviews performance. 
  • Clinical Governance Lead – oversees clinical risk management, patient safety, and compliance with clinical standards. 
  • All Staff – responsible for working to our quality standards and raising improvement suggestions. 

Continuous improvement

We embed continuous improvement by: 

  • Analysing performance data and audit findings. 
  • Implementing corrective and preventive actions. 
  • Sharing learning from incidents and best practice examples. 
  • Encouraging innovation to enhance service delivery.

Compliance

We comply with: 

  • NHSE and Framework requirements. 
  • Data protection and confidentiality laws (UK GDPR). 
  • Applicable professional standards (e.g., GMC, NMC codes).

Review and reporting

  • This policy is reviewed annually or from time to time if there are significant changes to legislation, NHS requirements, or our services.
  • Quarterly quality and governance reports are presented to the Board.

 

Last reviewed: 29/08/2025