Safeguarding Policy (Adults & Children)

Introduction

ProMedical Personnel Ltd (“ProMedical”, “we”, “our”, “us”) is committed to safeguarding and promoting the welfare, dignity, and rights of adults at risk and children. 

We believe that: 

  • All individuals, regardless of age, ability, gender, sexual orientation, race, religion, or belief, have the right to live free from abuse, harm, and neglect. 
  • Safeguarding is everyone’s responsibility. 
  • Concerns must be taken seriously and acted upon promptly. 
  • Partnership with families, carers, and relevant agencies is essential to effective safeguarding. 

Scope

This policy applies to: 

  • All employees, agency workers, locums, contractors, and volunteers engaged by ProMedical. 
  • All regulated activities and services delivered to NHS, independent sector, and community clients. 

Legal framework

Our safeguarding approach is underpinned by: 

  • Adults – Care Act 2014, Health and Social Care Act 2008, Mental Capacity Act 2005 (and DoLS), Domestic Abuse Act 2021, Modern Slavery Act 2015. 
  • Children – Children Act 1989 & 2004, Working Together to Safeguard Children (2018), Keeping Children Safe in Education (2023), UN Convention on the Rights of the Child (1989). 
  • General – Safeguarding Vulnerable Groups Act 2006, Human Rights Act 1998, UK GDPR/Data Protection Act 2018, Counter-Terrorism and Security Act 2015 (Prevent Duty). 

Definitions

  • Adult at risk: A person aged 18+ with care/support needs who is unable to protect themselves from harm or neglect. 
  • Child: Anyone under the age of 18. 
  • Safeguarding: Actions to promote welfare and protect from harm. 
  • Child protection: Measures taken to protect a specific child who is suffering or likely to suffer significant harm. 

Responsibilities

  • All staff and workers: Recognise signs of abuse/neglect, record factually, and report immediately to the Designated Safeguarding Lead (DSL). 
  • Designated Safeguarding Lead: Provides expert advice, triage, and referral to statutory agencies. 
  • Management: Ensures effective policies, procedures, training, and governance are in place and reviewed from time to time. 

Types of abuse

Our safeguarding framework recognises all forms of abuse, including but not limited to: 

  • Physical, emotional/psychological, sexual, financial/material. 
  • Neglect and acts of omission. 
  • Discriminatory abuse (including hate crime). 
  • Domestic abuse (including coercive control). 
  • Organisational/institutional abuse. 
  • Modern slavery/human trafficking. 
  • Self-neglect and hoarding. 
  • Cyber abuse/online exploitation. 

How to raise a safeguarding concern

  • If there is immediate danger, call 999 and/or contact the relevant local authority safeguarding team without delay. 
  • Report concerns promptly to the Designated Safeguarding Lead. 
  • Maintain confidentiality and share information only on a need-to-know basis. 
  • Never promise secrecy to a person raising a concern. 

Safer recruitment and training

  • We follow safer recruitment practices including DBS checks, barred list checks, references, and right-to-work verification. 
  • All staff receive safeguarding training at induction and as required thereafter. 
  • DSLs and senior managers receive advanced (Level 3) safeguarding training. 

Whistleblowing and staff support

  • Support and supervision are provided to staff following safeguarding incidents.

Monitoring and review

  • Safeguarding performance, incidents, and training compliance are reviewed quarterly by our Governance Board. 
  • This policy will be reviewed annually or from time to time if there are changes in law, regulation, or best practice. 

 

Last reviewed: 29/08/2025